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Quality Control
The Quality Control department works with small businesses and nonprofits to ensure high quality of services and products.
The services include two components:
1
Quality Assurance (QA)
Focus on a broad spectrum of evaluation activities aimed at ensuring
compliance with minimum quality standards. The primary goal of quality assurance is to demonstrate that a service or product fulfills or meets a set of standard requirements or criteria. The quality assurance will inform the management team about the areas the business or nonprofit is meeting expectations or outcomes as planned.
2
Quality Improvement (QI)
Refers to activities aimed at improving performance related to program or service outcomes. It is an approach to the continuous study and improvement of the process of
providing services to meet the goals. QI focuses on processes and procedures to achieve the desired outcomes.
© Just Rethink It! Consulting LLC (JRTI).
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